These are great stats, statistics, and observations from Ethical Corporation, which was called to my attention by Nicola Reese of Useful Social Media:
http://reports.ethicalcorp.com/reports/smcc/infographic.php?utm_source=http%3a%2f%2fuk.usefulsocialmedia.com%2ffc_fcbi1lz%2f&utm_medium=email&utm_campaign=2160+2014+BDs+and+Clks%2c+CSMBrief+221112&utm_term=Crisis+and+communications+infographic&utm_content=281529
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