Dell is using social media to listen to and engage its customers --
http://mashable.com/2010/12/08/dell-social-listening-center/
http://www.forbes.com/sites/jenniferrooney/2012/09/25/in-dell-social-media-journey-lessons-for-marketers-about-the-power-of-listening/
Wednesday, August 7, 2013
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