Interesting insights from American Express on social media & customer service:
http://about.americanexpress.com/news/pr/2012/gcsb.aspx
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2014
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August
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- How Facebook is discouraging "click-baiting"
- Lessons from the "ice bucket challenge" by SocialM...
- HBR article on fusing the physical and the digital...
- HBR blogs on the profitability of online shopping
- Euclid Analytics
- HBR webinar features Chuck Martin talking about "T...
- Brains on Fire identifies companies that are succe...
- SocialMediaExaminer post on designing a social med...
- SocialMediaExaminer on growing a following with In...
- SocialMediaExaminer on how one entrepreneur grew h...
- Watermark Consulting on the correlation between cu...
- Interesting insights from American Express on soci...
- Penalizing customers for negative reviews???
- Mashable's list of grocery shopping apps
- SocialMediaExaminer on how to write a social media...
- SocialMediaExaminer explains how to split-test Fac...
- Jeff Bullas on Facebook Remarketing
- SocialMediaExaminer on Action-gated Facebook campa...
- SocialMediaExaminer on Google Analytics and Twitte...
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August
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