It looks like Starbucks is not the top Facebook brand --
http://www.mediapost.com/publications/?fa=Articles.showArticle&art_aid=110369
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- Word-of-Mouth campaign spending
- Academic studies on social networks
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- Intuit uses social media for customer service
- Small businesses use Twitter
- Starbucks is top Facebook brand
- Zappos' customer service
- Social media and revenue
- Social Media and Customer Relationship Management
- Razorfish's Social Influence Marketing Report
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- Still more on blogging for pay
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- LEGOs co-creates with lead users
- Co-creation
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- Business Week article on employees' social media u...
- Academic article on word of mouth within online co...
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- Kobe Bryant, Nike, philantrophy, & the Chinese market
- Hardees engages customers
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