The problem with bad service is that the stories have the potential to go viral over the Internet. Check out what happened to Ryan Block when he tried to cancel his Comcast Internet service.
http://www.huffingtonpost.com/2014/07/14/the-comcast-call-from-hell_n_5586476.html
http://www.npr.org/blogs/alltechconsidered/2014/07/15/331681041/comcast-embarrassed-by-the-service-call-making-internet-rounds
https://soundcloud.com/ryan-block-10/comcastic-service
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